As a healthcare professional, you’re always looking for ways to effectively deliver high-quality care to patients. But when it comes to addiction recovery, what’s the best way to do it?

Addiction recovery is a life-long process experienced by millions of individuals, and not all of those people have the time and resources to participate in long-term, in-person treatment programs.

Telehealth solutions can fill in any gaps. With the right telehealth platform, healthcare providers can reach more patients and give them on-demand access to healthcare information, educational resources, treatment specialists, and more.

Read on to get our tips on selecting the best platform for your organization.

How Can Telehealth Be a Part of Drug Addiction Recovery?

Before selecting a platform for your patients and practice, the first step is to understand how telehealth can be applied to treatment and recovery—and why it should be.

Text Messaging

Whether it’s used to communicate appointment reminders or motivational messages, texting can be especially beneficial when it comes to boosting patient engagement, which is often difficult for providers treating chronic diseases like alcohol and drug addiction.

Though not the only answer to improving attendance rates, texting appointment reminders, in particular, has shown to be an effective strategy for engaging individuals in their treatment programs, decreasing appointment no-shows, and minimizing the chance of relapse or readmission to in-person treatment facilities.

Telehealth Therapy

The COVID-19 pandemic has significantly increased the popularity of remote behavioral health support, including online therapy sessions. In the face of distancing restrictions or hesitations about in-person appointments, people in recovery can still receive the critical support they need along their journey. Plus, participating in appointments over the phone, through a website portal, or using a mobile application gives individuals access to a bigger pool of healthcare specialists, and it also helps providers expand their reach.

Peer Support

Recovery is a long-term process involving more than just doctor appointments and treatment centers. Peer support is a critical component in helping individuals stick with their treatment plans, find a sense of belonging, and boost their self-confidence. To make these essential benefits more accessible to a wider population, many companies offer online peer support services or groups.

Online Screenings and Assessments

Telehealth can’t replace all in-person services, but it can be used effectively for certain assessments and screenings. Using a standardized approach, providers are able to remotely assess patients for risky behaviors, offer brief interventions, and provide treatment referrals if they meet certain Medicare and Medicaid requirements.

How to Choose the Right Platform for You and Your Patients

Your healthcare organization has its own needs and objectives, but here are some of the key features you’ll always want in your telehealth platform.


Telehealth platforms should make your job easier by integrating texting and video communication capabilities, even including places to access electronic health records and share educational materials. Without this integration, you might be left juggling multiple different programs and systems, which can end up decreasing their effectiveness if not managed efficiently.

Built-in analytics

One of the biggest advantages of a telehealth platform is the ability to gain new levels of insight into the quality of care you’re providing. Leveraging a platform with built-in analytics and metrics, you can easily collect data to assist in the long-term improvement of your practice.


Your facility is unique, so you want a platform that can be configured to fit your practice, not the other way around. With a customizable platform, you’re able to take advantage of the benefits of telehealth in a way that supports your unique workflows.

Your patients, too, are unique and may have their own preferences when utilizing the platform. A fully integrated yet flexible platform gives you the option to adjust to better meet the needs of each patient.

User-friendly design

An integrated, customizable platform doesn’t do much good if it’s too complex for the average user to navigate. To ensure buy-in from both your organization’s employees and its patients, you need a system that everyone feels comfortable using, especially those with substance use disorders who will likely be using the platform over extended periods of time.


The rise of telehealth and remote access to healthcare services has helped many healthcare organizations expand their reach. To keep up with these changes, your organization needs the ability to scale its operations. Your telehealth platform should be able to meet your current needs while allowing room for growth—without the need for drastic changes to your usual operations.


With telehealth usage naturally comes the increased risk of data breaches. To protect your patient’s health information and ensure compliance with all HIPAA regulations, ensure the telehealth platform is purpose-built for use within the healthcare industry. More specifically, the platform should come equipped with regulatory features that ensure HIPAA compliance.

iTether: Empowering Recovery Through Better Connections

Our fully integrated, HIPAA-compliant platform helps behavioral health providers and addiction recovery and treatment facilities everywhere improve patient outcomes. Built as a framework, our platform can be customized to fit your organization’s and patients’ needs, so you can communicate, educate, and connect better with the people you serve.

Contact us today to learn more about why iTether is the telehealth platform your organization needs.