The push for patient-centered healthcare grows everyday, but what is it, precisly? How can you achieve it within your organization? Here’s how healthcare facilities can implement a patient-centered approach when they take advantage of the digital technology available to us today.

What is patient-centered care? Why is it important?

Patient-centered care refers to when a patient’s unique preferences, needs, and desired health outcomes guide all clinical decisions. Under this model, care is collaborative and comprehensive. It looks at patients from all perspectives, from the physical and emotional to the social, cultural, and familial.

This highly personalized approach to healthcare comes with a myriad of benefits for patients and providers alike:

Improved patient experience: Patient’s are going to have a better experience at your facility if they feel valued and respected.

Increased patient engagement: A patient-centered approach gives patients greater control and encourages them to engage more with their health plans.

Better health outcomes: Greater patient involvement and personalized approaches to healthcare have been linked to improved health outcomes.

Boosted revenue: Whether it’s through better resource planning or attracting more patients, you’ll likely see a positive impact on your organizaiton’s bottom line when you implement a patient-centered model.

Take patient-centered approach with the help of technology.

Today, digital technology is a valuable tool that can help you take these steps towards providing a completely patient-centric healthcare experience.


Technology has become a valuable tool in overcoming many of the social determinants that keep different patient populations from accessing high-quality healthcare. Of many advances in healthcare technology, virtual appointments are increasingly common as they expand care to those who may not be able to easily access a facility in person.


Under a patient-centered model, patients and providers become partners, which means you need to engage and involve patients in their health plan. Luckily, telehealth solutions make this more achieveable than ever.

One strategy for engaging patients is putting greater focus on education. Whether it’s referring them to websites and videos or sharing case studies, there are countless ways providers can educate patients outside of traditional care settings, and by sharing materials over a centralized telehealth platform, patients can easily access everything in one place.

Education is my no means the only method of engaging patients, nor should it be. From setting up automated reminders to conducting online feedback surveys, healthcare technology today offers numerous avenues for getting patients involved in their care.


As a result of the COVID-19 pandemic, cloud-based collaboration technology exploded in popularity, and it’s reach only continues to expand. Collaboration platforms give a patient’s entire care team a dedicated place where they can seamlessly coordinate care and respond to new health information in real time. Today’s most advanced platforms include everything a care team needs, from electronic health records and secure messaging to patient engagement tracking and improved workflows.


A truly patient-centered approach requires more frequent patient-provider communication so patients can get more involved in their healthcare and providers get the specific information they need. For this reason, many organizations choose to utilize telehealth platforms, which enable remote patient monitoring as well as more frequent touch-base phone calls or messages.

iTether: The All-in-One Platform You Need for Patient-Centered Care

Our fully integrated telehealth platform gives you all the tools you need to improve your patient-centered approach. Connect with us today and discover how we can meet the specific needs of your patients and your organization.